We are Woolworths Group | Ko Woolworths Tātou

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Ready to make an impact?

The Enablement Partner is a pivotal role bridging business needs and operational execution. As a strategic partner to Business, Agile Squads and Customer Care, you will drive customer-centric solutions and facilitate seamless program implementation to enhance customer and team experiences and deliver business outcomes.

What you'll do | Hei mahi

The Enablement Partner collaborates with Business, Customer Care and Squads to identify improvement opportunities and deliver solutions for Customer and Team. The Enablement Partner ensures operational readiness for new capabilities and functionalities within a brand or across multiple brands in Australia and New Zealand.

You will work closely with Customer Care, Agile Tribe, Business, Wider Enablement Team and Product Managers across Customer Success in Australia and New Zealand, driving alignment and collaboration.

Drive Solution Delivery: Proactively identify business challenges and opportunities, developing and implementing innovative solutions to enhance performance and customer satisfaction.

Champion Continuous Improvement: Cultivate a culture of simplification and continuous improvement, focusing on elevating both the customer and team experience.

Strategic Initiative Influence: Provide key strategic input into the ideation, data requirements, and operational rollout of new programs and initiatives.

Effective Change Management: Develop and execute comprehensive change management plans, ensuring seamless implementation and clear communication with all stakeholders.

Collaborative Stakeholder Engagement: Work in close partnership with business leaders and customer-facing teams to understand needs, agree on implementation strategies, and define success metrics.

Post-Implementation Analysis: Track the success of implemented solutions to ensure business benefits are achieved and identify opportunities for further enhancements.

What you’ll bring | Hei koha

Project Management: Proven ability to plan work and problem solve to maximise efficiency and work outputs
Continuous Improvement: Demonstrated experience and ability in identifying and executing continuous improvement initiatives
Strategy: Demonstrated leadership and strategic experience.
Stakeholder Management: Proven ability to develop effective working and strategic relationships and partnerships with a wide variety of senior internal and external stakeholders. Ability to influence at all levels of the organisation to drive impactful business programs.
Data Analysis and Reporting: Strong analytical skills and experience in using data to identify trends, measure performance, and drive decision-making.
Performance Management: Experience in setting and tracking KPIs to measure the success of improvement initiatives.
Collaboration and Change Management: Excellent interpersonal and communication skills, with the ability to work effectively with cross-functional teams and lead change initiatives.
Problem-solving: Ability to analyse complex problems, identify root causes, and develop effective solutions.
Analytical thinking: Ability to gather and interpret data, identify trends, and draw actionable insights.
Communication: Excellent written and verbal communication skills, with the ability to clearly articulate ideas and influence others.
Leadership: Ability to inspire, collaborate and motivate teams, drive change, and achieve results.
Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Certifications: Certifications in process improvement methodologies desirable (e.g., Lean Six Sigma), project management (e.g., PMP), or Contact Centre team management would be beneficial

What you’ll experience | Ngā Huanga

Genuine flexibility in how and where you work
Ongoing development within an ANZ team and access to COE/specialist career opportunities
Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery
Banking and insurance (health, life etc) discounts
Global and local career opportunities

Everyone belongs at Woolworths Group | No Woolworths tātou

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Join us to create a better tomorrow

Start your journey here

Enablement Partner - Customer Success

Enablement Partner - Customer Success