We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Welcome to CustomerX

As a business inside one of Australia's largest retailers, CustomerX aims to bring the best of Woolworths Group to our customers.

We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.

What you'll do:

As a Senior Product Manager, you'll leverage your extensive experience and strategic thinking to lead the end-to-end product lifecycle for a portfolio of our group digital identity solution. You'll work closely with cross-functional teams, including engineers, key partners and stakeholders across the business, to define and deliver a product vision that aligns with our overall business strategy.

This role is looking to grow the applications of our Group Identification solution across the business. We require a Senior Product Manager who can evangelise their product by driving adoption across the business.

Key focus areas:

Define and champion the product vision, strategy, and roadmap for a portfolio of high-impact digital products.
Conduct in-depth market research, competitor analysis, and customer insights gathering to identify opportunities and inform product strategy.
Develop and manage complex product backlogs, expertly prioritising features and ensuring alignment with the overall product strategy and business objectives.
Lead and inspire cross-functional teams, including engineers, BAs and stakeholders across the business, to deliver exceptional user experiences.
Proactively monitor and analyse product performance, identifying opportunities for improvement and implementing data-driven optimisations to maximise impact.
Stay ahead of the curve on industry trends, emerging technologies, and best practices in digital product management. Share your knowledge and insights with the team.

What you'll bring

Bachelor's degree in Business, Marketing, Computer Science, or a related field.
7 + years of proven product management experience, ideally in a digital environment.
Experience with identity resolution solutions is highly desirable
A demonstrable track record of successfully launching and scaling high-impact digital products that have achieved significant business results.
Deep understanding of Agile methodologies and experience working in an Agile environment.
Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and inspire at all levels of an organisation.
Strong analytical and problem-solving skills, with experience using data to inform product decisions and measure impact

What you’ll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work, benefits include:

Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply. Please let us know in your application if we can assist you with any adjustments in the hiring process.

Join us to create a better tomorrow

Start your journey here

Senior Product Manager Digital ID

Senior Product Manager Digital ID