Woolworths

• Lead eCommerce Operations Run & Operate support as a senior Subject Matter Expert 

• Collaborate with a broad range of stakeholders to support eCommerce operational excellence

• Hybrid working: support office and stores

• Travel as required

Ready to make an impact? 

Woolworths is New Zealand’s leading supermarket brand, serving more than 3 million 

customers every week. We’re committed to providing our customers with choice, value and 

convenience, so they’ll enjoy the best overall shopping experience. Our purpose is to make 

Kiwis’ lives a little better every day.  

With 189 supermarkets across New Zealand supported by 21,000+ team members, we give 

our customers a choice of more than 20,000 different products in each of our stores. 

What you’ll do | Hei mahi 

Reporting to the eCommerce Operations Manager, this role ensures seamless daily operations across stores, CFCs and eStores. You'll establish support systems, maintain readiness, drive continuous improvement, build team capability, own processes, use data to enhance performance, and collaborate cross-functionally for efficient, compliant, customer-centric eCommerce fulfilment, while coordinating seasonal events and managing risk.

You will:

• Lead eCommerce Operations Run & Operate support as a senior Subject Matter Expert (SME)

• Equip stores with eCommerce systems and current Promapp processes. Support and operationalize eCommerce capacity and planning

• Build team capability through training, standardized tools, and knowledge-sharing 

• Maintain a comprehensive understanding of the entire eCommerce fulfilment process, identifying dependencies and opportunities

• Act as the primary contact for operational process inquiries, coordinating with various teams (fulfilment, support, product, finance, property, productivity) to align efforts for renewals and new stores

• Be the go-to for eCommerce equipment and demand planning

• Utilize data and system insights for improvement, monitor performance metrics, and foster continuous improvement by benchmarking best practices and addressing operational issues.

What you’ll bring | Hei koha 

• Extensive experience in eCommerce operations

• Strong background in process ownership and governance, including defining, documenting, auditing, and improving operational processes (e.g., using Promapp)

• Demonstrated ability to drive operational readiness and optimization

• Experience leveraging data and insights to drive performance improvements and inform decision-making in an operational context

• Proven experience in cross-functional collaboration and stakeholder engagement,Experience in developing and delivering training programs

• 5+ years leading projects

• 5+ years in eCommerce/Retail

Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ 

Our purpose is to make Kiwis' lives a little better every day.  

We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing 

it, and we love what we do.  There is plenty of scope for new ideas, lots of room for you to 

add value, and importantly, you’ll be working with a business that touches the lives of three 

million New Zealanders a week.  We offer a diverse range of career opportunities across our 

ecosystem 

Come as you are | Nau mai, whakatau mai 

We’re an equal opportunity employer and are committed to the principle of equal opportunity 

for all. 

If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou