Woolworths

• Critical role in maximizing customer loyalty and the profitability of our eCommerce platform.

• Drive initiatives to increase profitability of the Delivery Unlimited program

• Hybrid working, office based in Surry Hills, Sydney NSW

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

The Opportunity

The eCom Subscription Manager leads the strategic growth and management of the Delivery Unlimited subscription program and the integration of EDR loyalty with eCom teams. The primary focus is to increase the programs’ profitable contribution, drive collection mix among subscribers, maximize subscriber sales, and enhance subscriber Net Promoter Score (NPS). This role includes creating and overseeing both short-term and long-term subscription strategies alongside the Business Growth team, and identifying opportunities to leverage the subscription to support broader eCommerce objectives.

What you’ll do

Reporting to the Head of Business Growth, the eCom Subscription Manager collaboratively manages the Delivery Unlimited program, ensuring its growth and alignment with eCommerce goals across operations, marketing, technology, finance, and customer service teams.

• Work with technology teams to optimize the subscription platform and customer experience

• Develop and manage budgets and forecasts related to the Delivery Unlimited program

• Identify and implement strategies to leverage the subscription program to support broader eCommerce goals (e.g., driving off-peak demand, promoting specific product categories)

• Analyse subscriber data and identify key insights

• Support development and implementation of marketing campaigns to drive subscription acquisition, engagement, and retention

• Developing and presenting strategic plans and performance reports to management

What you’ll bring

• In-depth knowledge of eCommerce business models and subscription program best practices

• Strong understanding of customer segmentation, marketing, and retention strategies

• Proven experience driving program growth and profitability

• Strong analytical and problem-solving skills 

• Excellent communication, presentation, and influencing skills

• Strong financial acumen

• Proficiency in Microsoft Office Suite (Excel, PowerPoint). Experience with data analysis and reporting tools

What you’ll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• Access to Sonder.  Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

• Attractive remuneration package, including base salary, super and performance-based incentive schemes

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group