Woolworths

• A rewarding career with the ability to make impact and grow your eCom experience
• Hybrid arrangement with a weekend on-call roster
• Sandy Bay, Hobart office

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

• Support the day-to-day management of Woolworths Online deliveries across Tasmania and facilitate exceptional customer experiences through effective and efficient methods. Working with Store and Operations teams, as well as customers, you will oversee the drivers performing deliveries for our Tasmanian customers.
• Coordinate and support Online drivers to ensure high performance, accountability & exceptional customer experiences
• Review fleet availability, vehicle conditions, lease term management and rostering of drivers to COR compliance
• Escalation point for agents and drivers; troubleshoot day-to-day operational issues
• Address customer feedback, and facilitate further escalations when necessary
• Review window and geographic mapping profiles for stores to ensure optimal delivery times, drop cost & capacity fluctuations

What you'll bring

• Reporting to the Network Logistics Manager, together manage capacity/volumes of deliveries, to continually improve for future planning, and managing seasonal and promotional events. You will have:
• Demonstrated ability to manage and lead teams to promote customer satisfaction
• Previous experience with route delivery/courier logistics & retail industry
• Strong organisational & time management skills
• Conflict resolution skills to swiftly resolve customer feedback and internal escalations
• Demonstrated ability to work within a dynamic, fast-paced environment; agility with role
• Strong computer literacy skills (Microsoft & Google suites, Routing Systems etc)
  

What you’ll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.  

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion

Employer of Choice for Gender Equality - Workplace Gender Equality Agency.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes