Woolworths

Workforce Excellence Coach

We are Woolworths Group | Ko Woolworths Tātou

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do | Hei mahi

At Woolworths, we are committed to creating customer and team-first experiences by ensuring our stores are effectively rostered. As a Workforce Excellence Coach, you will deploy, coach, and embed our national workforce planning roadmap across the store network. Working hand-in-hand with store teams and above-store leaders, you will build capability in forecasting and scheduling to ensure we have the right team, at the right place, at the right time, doing the right tasks for our customers.

Key Responsibilities:

• On-the-Job Coaching: Provide direct coaching and support to Store Managers, function leaders, and above-store leaders to help them understand, master, and sustain sales, item, and labour forecasting.

• Rostering Excellence & Governance: Embed effective rostering principles. You will observe store practices to ensure leadership roles are adhering to rostering principles and operating within established WFM business rules and collective agreements.

• Capability & Change Delivery: Design and champion training on technical workforce planning skills and tools. You will lead change from the front, gaining emotional connection from store teams to embed new workforce initiatives and support store readiness during contract or system changes.

• Data-Driven Insights: Analyze statistical reports and data mining tools to monitor performance, diagnose root causes of poor roster effectiveness, and provide actionable insights for store and above-store leadership to drive process improvements.

• Issue Resolution & Collaboration: Work alongside store teams to identify process breakdowns or barriers, escalating major issues to the National Workforce Planning Manager while collaborating with other coaches to maintain high standards of consistency across zones.

What you’ll bring | Hei koha

You are an empathetic, resilient, and highly collaborative coach who is passionate about building capability, challenging the status quo, and influencing store leadership teams. You excel at analytical thinking, problem-solving, and adapting to different operational environments.

To be successful in this position, you will have:

• Coaching & Training Expertise: Proven experience in coaching, training, and building technical capabilities within a retail or similar fast-paced operational environment.

• Operational Knowledge: Significant operational experience (ideally 10+ years), with a deep understanding of store-level scheduling and labour standards. Previous or current experience as an Operations Improvement Coach is highly valued!

• Change Delivery: Demonstrated ability to manage in-store operations and smoothly deliver complex change or system transformation programs.

• Strong Communication & Influencing Skills: The ability to communicate complex forecasting data in a relatable way and effectively manage stakeholder relationships at all levels.

• Flexibility to Travel: A willingness to travel regularly to directly support, coach, and embed initiatives with store teams.

What you’ll experience | Ngā Huanga

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.

• High-impact role directly supporting our store teams who enrich our local communities.

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

• A progressive and competitive leave policy that gives you more space for what matters to you.

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group | No Woolworths tātou

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.