Woolworths

UX Researcher

• Full time, permanent position  
• Shape the future of critical business functions 
• Hybrid - 3 days a week Surry Hills, 2 WFH 

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

• Research strategy: identify research needs, prioritise, and manage research initiatives.
• Collaborate and partner with internal stakeholders across various disciplines (Design, Product, Marketing, Experimentation, Strategy).
• Conduct research projects using HCD methods and techniques, supporting all stages of the product design process (ideation to evaluation) to uncover opportunities and latent customer needs
• Generate actionable insights that both fuel ideation and evaluate product experiences and effectively communicate research findings to stakeholders with varying needs.
• Manage research operations; including research processes, participant recruitment, and research tooling.
• Mentor and advocate for our UX HCD thinking methods and best practices across a mature design practice

What you’ll bring

• Experience: 5-8 years of relevant experience in UX Research, Service Design, or UX Design with a strong research focus.
• Previous Project Management experience, ability to manage multiple research projects simultaneously in fast-paced environments.
• Previous experience and strong focus in qualitative research methods with an ability to conduct quantitative research.
• Previous experience and strong knowledge of Human-Centred Design principles.
• Strong stakeholder engagement experience and ability to collaborate effectively with multidisciplinary teams.
• Excellent writing and communication skills, with an engaging presentation style.

What you’ll experience

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network
• A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing
• Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.