Woolworths

Technical Lead - Store Systems

• Norwest location with hybrid working  (3 days in the office)

• Own the solutions design Lifecycle

• Lead major investigations, incidents and changes

We are Woolworths Group: 

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do:

You’ll lead the end-to-end technical lifecycle of Point of Sale (POS) solutions, from strategic planning and design to configuration and operations. As the primary technical authority, you collaborate with Product Managers and Solution Architects to deliver scalable enhancements that align with core product strategy and business goals. 

You bridge the gap between vision and execution by managing diverse technical teams,including developers, operations, and vendors,to provide accurate estimates and high-performance outcomes.Mitigate Change Risk: Pinpoint and manage process impacts to ensure new solutions land smoothly without disruption. 

• Own the Solution Lifecycle: Drive conceptual and logical designs from initial blueprint through dev handoff to final implementation.

• Guarantee Quality: Audit acceptance criteria and testing strategies to ensure every release meets the mark.

• Bridge the Support Gap: Lead seamless knowledge transfers to ensure support teams are day-one ready for new solutions.

• Safeguard Service Stability: Command high-impact incidents, problems, and changes to protect core business services.

• Orchestrate Crisis Response: Lead Major Incident investigations, unifying technical teams and delivering crystal-clear updates to the C-suite.

• Drive Data-Led Improvements: Analyze system health trends to turn raw data into better support tools and performance.

• Optimize Operations: Ruthlessly streamline and improve processes for maximum efficiency.

• Build Team Resilience: Eliminate single points of failure by cross-training staff and securing critical intellectual property

What you’ll bring:

You have the capability to align emerging technology with business strategy, devising solutions that drive results. You serve as a key technical consultant and mentor, guiding SA and QA teams through complex decision-making and solution architecture.

• Strategic Technical Leadership: Over 5 years of experience driving retail store system strategies by aligning emerging industry trends with scalable, forward-compatible architectures.

• Stakeholder & Platform Management: Proven track record of navigating complex platforms and influencing diverse stakeholders to balance business needs with technical feasibility.

• Retail IT Expertise: Deep domain knowledge of retail IT processes and technical applications, gained through experience with market-leading vendors and large-scale operations.

• Agile & DevOps Proficiency: Expert understanding of the full DevOps product lifecycle and continuous delivery environments across Agile (Scrum/XP) and Waterfall methodologies.

• Solution Design & Consultation: Ability to provide high-level technical alternatives that de-risk business strategies and ensure robust project delivery.

• End-to-End Delivery: Strong history of managing large-scale program delivery and IT operations, ensuring development requirements are met through transparent communication.

What You’ll Experience:

• We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing.

• A range of programs to help you prioritise and manage your wellbeing, including

• 24/7 access to the Sonder app.

Everyone belongs at Woolworths Group 

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. 

Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.