Woolworths

Service Assurance Analyst

• Join an innovative and dynamic Omni channel team with an inclusive culture
• Help shape the future of our content and digital tool experiences
• Strong opportunities for growth and career development in the role

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

The Service Assurance Analyst provides effective support by managing incidents and problem resolution with service providers, adhering to best practices, and communicating with Stakeholders.

• Builds and maintains strong relationships with IT outsourcing partners and suppliers, ensuring service performance, issue resolution , and adherence to contracts
• Acts as an ITIL expert, improving existing processes and procedures for efficient business and systems operations.
• Drives process change, integrating new processes while minimizing disruption.
• Manages and contributes to incidents, problems, changes, or projects with significant service impact.
• Oversees and ensures prompt resolution of major technical incidents, coordinating teams, investigations, and communication to stakeholders.

What you’ll bring

• 2-3 years experience minimum in a Service Assurance/Delivery role.
• Extensive experience in Servvice Assurance/Delivery, implementing ITIL/service management strategies and processes
• Meat Industry experience is desirable but not essential
• Strong relationship management skills with Stakeholders, colleagues, and users, focused on high-quality service delivery and meeting targets
• Strong analytical skills, capable of quickly understanding complex problems and resolving conflicting information.
• Flexible and deadline-driven approach to work, maintaining high standards and extensive experience in managed services and service delivery environments.

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Access to Sonder.  Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A progressive and competitive leave policy that gives you more space for what matters to you.  
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.  Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group