Woolworths

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to transform today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

We are seeking a strategic Senior Service Designer to act as the voice of our internal teams and customers. As a craft SME, you will own the creation of insightful service blueprints and customer journeys, leveraging your curiosity for emerging AI to optimise our internal operations. You are a confident change champion who thrives in a fast-paced Agile environment, adept at communicating the value of design thinking and strategic opportunities to senior stakeholders. Your work will directly reduce business risk, create delightful user experiences, and fundamentally evolve how we operate.

• Champion a Human-Centred Design approach to identify and solve core user needs.
• Lead the end-to-end design process, from discovery and testing to the delivery of user-centric solutions.
• Deliver designs that balance user needs, business goals, and technical feasibility within the Woolworths ecosystem.
• Synthesise qualitative and quantitative data to define user pain points and inform design strategy.
• Create detailed customer journeys and service blueprints to uncover opportunities for innovation.
• Collaborate across Woolworths Group brands to optimise the end-to-end user experience.
• Facilitate collaborative workshops and design sessions to drive stakeholder alignment.
• Define service visions and establish key metrics to measure design impact and success.
• Champion design thinking to drive a cultural shift in strategy and problem-solving

What You’ll Bring

• A strong background or studies in User Centered Design practices with at least 5 years’ of direct experience in Service Design.
• Experience with Miro and Figma is desirable.
• Ability to synthesise data into coherent information systems and designs.
• Desire to produce the best experience in the industry.
• Strong design and analytical skills.
• In-depth knowledge of Human Centred Design methodologies and Design Thinking.
• Capacity to think holistically and see the bigger picture.
• Engaging presentation style.
• Solid writing and communication skills.
• Highly desirable: 
• Degree/Masters in a design or analytics discipline such as Industrial Design, Product Design, Service Design, Psychology, Business Analysis, Engineering.

What you’ll experience

A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.

• High-impact role supporting our teams who enrich our communities. 
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.  
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply. Please let us know in your application if we can support you with any adjustments in the hiring process.