Woolworths

Senior Product Manager, Client Experience

• Join Cartology, the team that's driving real customer impact in the moments that matter most

• Lead the product strategy & delivery for the end-to-end client experience of the Ads Manager platform

• Surry Hills (Sydney) based with 2 days WFH 

We are Cartology

Cartology is one of Australia’s leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help brands grow. With Cartology, brands can drive real customer impact across the shopper journey. 

Cartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways.

Be nothing but yourself in a culture that is inclusive and innovative. Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the Woolworths Group. 

What you'll do

As the Senior Product Manager, Client Experience, you will lead the product strategy and delivery for the end-to-end client experience of the Ads Manager platform. Your mission is to make it easy for our clients to plan, buy and measure their advertising campaigns. You’ll act as a product leader, turning strategic vision into an executable plan, partnering closely with stakeholders across the business to drive adoption and engagement with the Ads Manager platform. You will represent our clients' wants and needs in everything you do, while evangelising the value and benefits of Ads Manager. 

Key responsibilities of the position include:

• Collaborate with tech, design, and stakeholders to define and execute a strategy and roadmap that aligns with business and client objectives.

• Lead the end-to-end client journey using research, data, and design partnerships to improve usability, self-service capabilities, and time-to-value for Ads Manager users.

• Serve as the subject matter expert for Cartology products, ensuring the Ads Manager platform integrates seamlessly and supports client campaign and ecosystem goals.

• Foster close teamwork between tech, design, and other functions to ensure shared goals and a smooth platform development process.

• Champion product best practices, including planning, design, experimentation, and continuous improvement, to maintain high quality.

• Drive revenue and profit growth, ensure on-time delivery of initiatives within budget, and improve features to boost client satisfaction and NPS ratings.

What you’ll bring

• Extensive product management experience, specifically leading and scaling complex B2B or SaaS platforms from initial strategy through to successful execution.

• Strong analytical, problem-solving, and data-driven decision-making skills, with the ability to articulate and secure organizational alignment on high-impact product strategies.

• Exceptional attention to detail, maintaining high quality standards with a strong commitment to delivering a superior, client-centric experience.

• A proactive, accountable attitude, demonstrating a commitment to fostering strong team relationships while maintaining a growth mindset that actively seeks and incorporates feedback.

• Experience within the Retail Media industry or practical knowledge gained from building and working with eCommerce platforms is highly desirable.

• Experience in developing or managing complex SaaS platforms, enterprise-grade software, or internal tooling is considered an asset for this position.

What you'll experience

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.

• High-impact role supporting our teams who enrich our communities. 

• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

• A progressive and competitive leave policy that gives you more space for what matters to you.

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group