Woolworths

• Permanent opportunity - Brisbane Location
• Take ownership of a specialised portfolio of complex claims, driving high-care recovery and rehabilitation outcomes.
• Partner with business leaders, healthcare providers, and our TPA to champion best-practice return-to-work strategies that truly support our Team Members.

Welcome to the People Safety Team

Better experiences for our Team Members are the key to unlocking a better future for our customers and communities. Our People Team is responsible for powering the trajectory of our business and the wellbeing of our people – through the design and delivery of a seamless and enriching Team Member experience. One that strengthens the foundations of our organisation by empowering passionate Team Members to become purpose-led Woolworths Group advocates and attracting a new generation of talent to the group.

The value mission of our InjuryCare stream is “When Team Members are injured we put Team Experience and Care at the heart of what we do, providing compassionate, personalised support to enable effective recovery. We partner with Team Members, Leaders, Healthcare Providers and Claims Teams to ensure Team Members feel listened to, valued and supported”. 

The Opportunity

As the Senior Injury Care Partner, your focus will be to champion the InjuryCare mission of placing team member experience and care at the heart of everything we do, providing compassionate, personalised support to enable effective recovery and return to work for injured team members. This role blends hands-on case management and leadership, ensuring seamless service delivery and continuous improvement across Woolworths Group.

What you’ll do

• Team Leadership & Coaching: Lead, mentor, and develop a high-performing team of Injury Care Partners, fostering a collaborative culture and driving excellence in rehabilitation and return-to-work strategies.
• Strategic Contribution: Act as a key stakeholder in shaping the InjuryCare roadmap, analysing data trends to champion continuous process improvements and consistent service delivery.
• Complex Case Management: Manage a small portfolio of complex injury claims, providing technical expertise and hands-on guidance to achieve optimal recovery and return-to-work outcomes.
• Stakeholder Partnership: Build and maintain influential relationships with business leaders, healthcare providers, and Third-Party Administrators (TPA) to ensure proactive communication and service alignment.
• Compliance & Performance Monitoring: Oversee team performance against key metrics, ensuring strict adherence to legislative requirements, self-insurance obligations, and internal audit standards.
• Technical Advisory: Provide expert advice and intervention strategies to operational teams, resolving barriers in injury management and ensuring best-practice workers' compensation compliance.

What you’ll bring

• Industry Expertise: Minimum 5 years of end-to-end workers’ compensation and injury management experience, specifically within the QLD jurisdiction.
• Legislative Knowledge: Deep understanding of QLD workers’ compensation legislation and regulations, with a strong preference for self-insurance regime experience.
• Strategic Case Management: Proven ability to manage a diverse claims portfolio using a "strategic toolkit" to progress complex cases and achieve return-to-work outcomes.
• Clinical Literacy: Ability to interpret medical documentation and engage effectively with health professionals; Allied Health qualifications (OT, EP, Physio) are highly regarded.
• Stakeholder Communication: Outstanding interpersonal skills with the ability to build rapport quickly and adapt communication styles for various audiences and stakeholders.
• Critical Decision-Making: Demonstrated experience as a strategic thinker who can analyse workplace and medical data to make sound, timely decisions.
• Leadership experience - Demonstrated experience leading a team in a complex and fast paced environment.

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Access to Sonder.  Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A progressive and competitive leave policy that gives you more space for what matters to you.  
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.  Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.