Woolworths

• Architect the Engine of Australian Retail

• Bridge the Gap Between Strategy and Execution

• Hybrid role, based in our vibrant Surry Hills Precinct

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow. It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

The Opportunity 

As the technology and innovation engine within one of Australia's leading retailers, eComX is dedicated to delivering the best of Woolworths to our customers, empowered by our talented team, cutting-edge technology, and rich data insights. We are a pivotal force driving seamless experiences for prominent customer-facing brands across the Group, including Woolworths Supermarkets (AU & NZ), MILKRUN, and Woolworths at Work, while also forging deeper strategic partnerships with W-Living (Big W, Healthylife, and Petstock).

As the Senior Business Analyst, Fulfillment, you will analyse business needs, market trends, and user insights to contribute to the product strategy and roadmap. Collaborating closely with Product Strategy & Delivery Managers/Product Managers and cross-functional teams, you will define and document business requirements to maximise business value and ensure alignment with strategic goals. Your focus will be on the business "why" and "what," partnering with Technical Business Analysts who will concentrate on the technical "how."

• Partner with stakeholders to understand business objectives, challenges, and opportunities through workshops, interviews, and other effective techniques. 

• Support the Product Manager in market research and competitive analysis. Assist in gathering and analysing user feedback to identify needs and pain points, contributing to user personas and journey maps from a business perspective.

• Translate business needs and user insights into clear, concise, and actionable business requirements. 

• Assist the Product Manager in developing and refining the product strategy and roadmap. Analyse data and metrics to identify trends and insights for strategic decisions.

• Work closely with Product Managers, Technical Business Analysts, UX/UI designers, and other team members. 

• Support product performance monitoring and analysis against key business metrics. Assist in identifying opportunities for product enhancements and iterations based on business analysis.

What you’ll bring

• Proven experience as a Business Analyst, ideally within a product-focused environment.

• Strong analytical and problem-solving abilities to interpret business needs and translate them into requirements.

• Excellent communication, facilitation, and interpersonal skills.

• Experience in eliciting and documenting business requirements using various techniques.

• Understanding business analysis methodologies and best practices.

• Ability to collaborate effectively with cross-functional teams.

• Strong attention to detail and effective organisation and prioritisation skills.

• Business acumen and an understanding of how products contribute to business goals.

• Proficiency with tools like JIRA, Confluence, MIRO, and Google Suite.

Desirable Skills

• Experience in an agile development environment.

• Familiarity with product management principles.

• Experience supporting strategic planning and analysis.

• [Industry-specific experience may be beneficial depending on your product or sub-domain]

What You’ll Experience

• We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing.

• A range of programs to help you prioritise and manage your wellbeing, including
  24/7 access to the Sonder app.