Woolworths

• Sydney based with a hybrid working model
• Opportunity to drive strategic initiatives 
• Full time opportunity

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

The Opportunity

As a Senior Business Analyst, you'd be crucial in building and launching a centralised, journey-aware personalisation platform. The platform will be creating smooth customer experiences by offering horizontal personalisation features that different product areas, like Search, Browse, and Check-out, can easily use. Your work will involve supporting the strategy for personalising customer journeys from start to finish, tailoring experiences to meet specific goals such as growth or retention. 

You'll team up with product, engineering, data science, machine learning, and other business groups to turn big ideas into clear requirements for centralised personalisation features. Additionally, you'll be responsible for setting up consistent rules for personalisation, making sure the platform is scalable and ready for future changes, including privacy regulations and AI advancements.

What you’ll do

• Lead Business Analysis for Strategic Initiatives: Lead the business analysis effort for complex and high-impact digital projects, collaborating closely with stakeholders across the business, including product managers, UX/UI designers, developers, and senior leadership.
• Elicit & Document Complex Requirements: Conduct workshops, interviews, and other discovery activities to gather and document complex business requirements, user needs, and functional specifications, ensuring clarity, completeness, and alignment with business objectives.
• Analyse & Optimise Business Processes: Analyse and optimise complex business processes, identifying inefficiencies, bottlenecks, and opportunities for improvement. Recommend and implement solutions that streamline operations, reduce costs, and enhance customer satisfaction.
• Develop & Champion Solution Designs: Collaborate with cross-functional teams to develop innovative and effective solution designs that meet business requirements, user needs, and technical feasibility. Champion the chosen solutions and ensure alignment across all stakeholders.
• Mentor & Guide Business Analysts: Mentor and guide Business Analysts, providing constructive feedback, sharing your expertise, and fostering their professional growth within the team.

What you’ll bring

• Bachelor's degree in Business, Information Technology, or a related field.
• 5+ years of proven experience as a Business Analyst, with a significant portion in a senior role within a digital or technology-driven environment.
• Experience leading and delivering complex projects.
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate complex information to diverse audiences, including senior leadership.

What you’ll Experience

• Team Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Wellness - Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families. 

Everyone belongs at Woolworths Group

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.