Woolworths

Martech Product Manager

• Deliver hyper -personalised digital experiences across the E2E customer lifecycle.

• Surry Hills and Norwest locations with hybrid working (3 days in the office)

• Lead the e2e product development lifecycle.
  

Welcome to BIG W

For over 50 years, we’ve been helping Aussie families find those little wins. Who makes it all happen? Our team. They’re our biggest asset, the heart of everything we do. From new ideas to big energy and genuine care, they bring it every day, on every shift, at every shelf and in every customer moment. 

We’re part of the largest Australian employer group, a community icon, and our scale opens the door to career possibilities as big as your ambition. Whether you’re on the shop floor, in one of our dynamic support offices, or a bustling distribution centre, we’ll back you to grow, make an impact, and feel proud to be part of something that truly matters. 

If you have a passion for delivering great Customer and Team experience through hands-on strategic problem solving, commercial optimisation, data & analytics - and a desire to join a rapidly evolving retailer where we work collaboratively to unlock exciting opportunities, while creating opportunities for your career development and growth - then you could be the one who we’re looking for.

What you’ll do 

Define and execute  the strategy and roadmap for the MarTech and Personalization platforms, with the goal of delivering easy, engaging, and hyper-personalised digital experiences across the end-to-end customer lifecycle. Working closely with vendors to inform strategy and roadmap that’s aligned with overall business objectives. Keeping the pulse on market trends, competitive analysis, and customer analysis to identify opportunities and unmet needs.

This role ensures the company can "sweat" its MarTech assets to maximize customer engagement, conversion, and frequency, thereby "accelerating revenue and smart growth".

• Product Strategy & Roadmap: Prioritise and manage the product backlog, ensuring alignment with strategic goals and customer value.

• Product Development & Execution: Lead the end-to-end product development lifecycle, from ideation and design to launch and iteration.

• Customer & Seller Experience: Deeply understand the needs and pain points of both customers and internal teams.

• Advocate for customer-centric design and development: Prioritise usability and accessibility.Utilise a wealth of customer data to establish a foundation for "data-driven segmentation" and decision-making.

• Implement predictive analytics: Lead scoring to drive more relevant and engaging marketing campaigns.

• Growth & Performance: Define and track key metrics to measure the success and growth of BIG W online. Optimise product features and functionality to enhance platform performance and drive business outcomes.

• Innovation & Differentiation: Stay abreast of industry trends, emerging technologies, and competitive landscape.

What you’ll bring 

You love to explore new features , functionalities and business models to enhance platform value proposition and are comfortable discussing technical elements of product Development. Experience integrating "AI-powered marketing automation" and machine learning to optimise campaigns and automate complex processes.

• A proven track record in product management within an e-commerce environment, ideally with direct experience in martech platforms like Insider, Braze etc.

• Proven track record for delivering high impact initiatives.

• Understand and advocate for customer needs.

• Strong analytical skills and experience using data to inform product decisions.

• Excellent communication and interpersonal skills

• Stakeholder management experience

• Out of the box thinking and solution oriented mindset

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

• 12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment.

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you.  

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group 

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. 

Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.