Woolworths

People Coordinator 

• Directly elevate the everyday experience of thousands of team members across Australia.
• Grow your career and dive into modern HR service delivery and build highly sought-after skills.
• Join a team that champions service excellence and loves to innovate.

We are Woolworths Group 

200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

We have a fantastic opportunity for a motivated, service-driven superstar to join the Woolworths People Advisory team at our Brisbane office! This is a contact centre style position with fantastic opportunities to grow your HR experience. 

You’ll be the ultimate support system for our valued Woolworths Team Members. Armed with cutting-edge HR tech and brand-new processes, you will handle inbound calls, outbound connections, and web queries, solve  pay impacting queries, benefits, and system processes in real-time.

• Provide accurate advice to Team Members and Line Managers on payroll, benefits, and HR systems, keeping up to date with internal policies and legislation.

• Manage and resolve HR queries efficiently to meet SLAs, while maintaining data integrity across HRIS and case management systems.

• Evaluate and close queries or effectively escalate complex cases to relevant HR teams and external vendors for a seamless customer experience.

• Navigate multiple systems, calls, and case management tools simultaneously to optimise reporting and service protocols.

• Identify opportunities to improve overall service processes and maintain

• Maintain data integrity for employee information across HRIS and case management systems.

What you will bring

 Your drive, curiosity, empathy and resilience to contribute to our customer first, team first culture, alongside the following core skills: 

• A professional and friendly approach, driven by a genuine passion for delivering a great experience to our customers.
• Strong computer literacy and the proven ability to manage work efficiently, including the capacity to effectively multi-task across multiple systems.
• A comfort with change, demonstrated by the ability to be adaptable and work independently 
• Organisational and time management skills.
• A strong risk lens to ensure team member privacy is maintained and personal information is protected across all interactions.
• A proactive approach to driving and initiating your own capability and development in the role.
• A willingness to both receive and quickly apply feedback with tailored support from your team.

What you’ll experience

 Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• The opportunity to grow within the group
• Strong mentorship and development; opportunity to collaborate with some of the brightest and best minds in Australia
• Hybrid working arrangements - minimum of 3 days in the office each week with the flexibility to work 2 days from home
• Unparalleled growth opportunities 
• Get your Woolies worth through team member benefits across all of our brands

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group