Woolworths

People Advisor (Contract)

• Support on a wide range of matters across Payroll, Systems, Recruitment and more in a sizable organisation

• Fixed-term contract (3 months), Brisbane based opportunity - Eight Mile Plains

• Excellent opportunity for growth within the group

We are Woolworths Group 

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

Join our highly motivated Woolworths People Advisory team in Eight Mile Plains, providing service excellence in a contact centre environment. This full-time, fixed-term (3 months) contract involves assisting team members with Payroll, Benefits, and Systems enquiries through various channels, with potential for extension and a focus on enhancing the overall team member experience. Provide expert advice and support on payroll, benefits, and HR systems to Woolworths Team Members and Line Managers. You will efficiently and accurately manage HR queries, ensuring the timely resolution of cases while delivering high-quality advice.

• Maintain up-to-date knowledge of internal policy and external legislation/trends to ensure accurate, high-quality advice

• Proactively identify continuous improvement opportunities for the overall service and the organisation to enhance customer self-service knowledge

• Optimise People Advisory processes and reporting by accurately utilizing HRIS, Call, and Case Management tools in line with service protocols. (This includes navigating multiple systems while simultaneously engaging the caller)

• Deliver a positive customer experience by efficiently evaluating, closing, and/or escalating queries and advice. 

• Maintain data integrity for employee information across HRIS and case management systems.

What you will bring

Your drive, curiosity, empathy and resilience to contribute to our customer first, team first culture, alongside the following core skills: 

• Strong computer literacy and the proven ability to manage work efficiently across multiple systems

• Highly organised and adaptable, with a proactive approach to embracing new processes and change

• The ability to ask probing questions to ensure correct advice is delivered in every interaction

• A strong risk lens to protect team member privacy, and a willingness to quickly apply feedback

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• Access to Sonder.  Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

• A progressive and competitive leave policy that gives you more space for what matters to you.  

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.  Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group