Woolworths

• Work alongside a small collaborative team
• Drive operational & service excellence to create better experiences for our customers
• Hybrid working arrangements on offer with company vehicle 

We are WooliesX

As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers. We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online. 

The role of Network Logistics Manager has a responsibility for owning the day to day management of Woolworths Online deliveries across the state and will require a logical thinker with a customer first attitude. The role will engage with a range of internal (e.g. store leadership & operational teams, IT & logistics) and external stakeholders (e.g. customers & 3PL carriers) to deliver exceptional customer experiences in the most effective and efficient method. 

What you’ll do

Reporting to the Regional Logistics Manager VIC, you will be responsible for owning the day to day management of Woolworths Online deliveries across the state, reviewing and improving delivery KPI’s in conjunction with store and state operational teams.

• Manage and support of 3PL Logistics carriers to ensure contract compliance, accountability to Woolworths policies and procedures, are operating in a safe manner and promote a safe environment and best in class customer experience
• Support team and customer-centric initiatives to over 1,000 supermarkets and our growing network of eCom enabled fulfilment centres and analyse the operation of the business to ensure that the customer is receiving best in class service
• Work with state operational teams and transport to manage capacity and volume across stores and make recommendations for future planning
• Support development, planning and implementation of the national eComX communication and engagement strategy across support and operations, ensuring consistency in messaging across all channels for key deliverables, strategy, BAU and focus areas including efficiency, smart growth and safety.
• Network Optimisation - Reviewing window and geographic mapping profile for stores to address concerns with on time delivery, drop cost and capacity fluctuations. 
• Travel for store visits and a constant presence in the field, providing actionable insights from the analysis of data, process improvement at store and driver level as well as communication with and management of 3PL Logistics Carriers

What you’ll bring

You are an engaging and solutions-driven leader, with organisational and time management skills. You are curious and seek opportunities to drive operational excellence. 

Being an excellent communicator, you gain trust and influence through building strong relationships with your external stakeholders, to drive strong adherence to core operational processes and procedures. 

• Previous retail operational experience in FMCG, eCommerce, logistics or supply chain environment 
• Strong organisational and time management skills to thrive in a fast paced environment
• Leadership and negotiation skills, with a solution driven, continuous improvement and customer first mindset
• Demonstrated ability to communicate well with Internal & External customers to meet or exceed expectations
• Demonstrated ability to manage external providers to deliver strong performance outcomes 
• Strong computer skills – Excel, Routing system, Powerpoint, Google for Work Suite and experience working with and interpreting data to derive actionable insight
• Flexibility to work hours - including an on call roster

What you’ll experience

• An attractive remuneration package including vehicle
• Hybrid working arrangements
• An exciting career - as our business grows, so do the opportunities for our people
• Opportunity to collaborate with some of the brightest and best minds in Australia across our brands

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion

Employer of Choice for Gender Equality - Workplace Gender Equality Agency.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes