Woolworths

• Join our dedicated 24/7 Shift based team
• Drive a culture of continuous Improvement
• Norwest location 

We Are Woolworths Group 

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to transform today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in an dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Welcome to Group Enablement

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you’ll work behind the scenes, in the margins, and across every corner of the business – to uplift our capability, amplify our collective impacts, and revolutionise the customer experience. 

What you’ll do

We're looking for a proactive Major Incident Manager to spearhead our drive for "Operational Excellence." In this critical role, you will:

• Command and Control a rapid and effective response to all major incidents, ensuring swift resolution.

• Uphold and improve best practices to not only fix issues but prevent them from happening again.

• Join our dedicated 24/7 shift-based team, operating from our key Norwest site.

• Focus on using monitoring tools to get in front of Major Incidents / prevention.

What you'll bring

To be successful in this role, you will have exceptional communication skills, a passion to drive incident resolution time to a minimum and you work well under pressure. You will also have:

• Major Incident Management: Proven experience in a Major Incident Management role within a large enterprise organisation.

• Leadership & Delegation: Demonstrated ability to delegate tasks and manage virtual team members to achieve successful outcomes.

• Experience with event/incident-oriented tools such as ServiceNow, Splunk Observability, Logic Monitor, Dynatrace, Extrahop, and CISCO ThousandEyes.

• Device Proficiency: Skilled in the use of various technologies Chromebook and Windows and AI.

What you’ll experience

Our Team Members are at the heart of everything we do, and we’re always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.