Woolworths

Loyalty Performance Commercial Manager

•  Work across our iconic Everyday Rewards portfolio

•  Surry Hills Location with hybrid working (3 days in the office)

•  Drive Strategic Commercial Decision Support

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyday Rewards

Everyday Rewards -ANZ’s leading loyalty program, connecting 12 million+ members to better value. We’re obsessed with evolving the member experience to make every shop count.

What you will do:

As our Loyalty Performance Commercial Manager, You're  a critical contributor to the Everyday Rewards commercial strategy. You’ll translate complex program insights into high-stakes outcomes, owning the commercial models that power our new propositions and campaigns. If you can turn raw performance metrics into a roadmap for executive decision-making, we want you.

• Guardrails & Performance: Drive program excellence by pairing sophisticated modeling with strict investment guardrails. Ensure every dollar spent is a direct investment in core business OKRs.

• Value & Insight: Partner with Finance, Marketing and Wiq to define the metrics that actually move the needle. Use comprehensive driver trees to cut through the noise and reveal the true story behind the data.

• Precision Forecasting: Build robust models that align historical data with future roadmaps. Identify performance gaps early and lead the pivots necessary to stay on track.

• Strategic Trade-offs: By understanding investment objectives,you will use this knowledge to inform or influence executive decision making

• Commercial Innovation: Constant optimisation through experimentation. Use rigorous data analysis to validate new levers and ensure every strategic pivot is backed by evidence.

• Strategic Intelligence: Own the "big picture" by integrating market trends and competitive intel into the business strategy.

• Operational Excellence: Replace manual tracking with automated dashboards, providing real-time visibility into program health and performance.

What you will bring:

You are an expert in developing and evolving commercial models for proposition and campaign design that are fit for purpose and reusable (adapting to changing market dynamics and customer behaviour)

• Commercial & data mastery: 5+ years commercial modeling and performance intelligence experience, developing the financial framework required to greenlight new propositions and campaigns. Master of Excel/Google sheets

• The loyalty & retail lens: Deep experience in the commercial mechanics of loyalty programs and retail/ grocery P&L management is highly desirable.

• Executive influence & team collaborator:  You connect disparate data points to create a cohesive business narrative. A proven track record of winning over senior leadership and building cross-functional partnerships.

• Data Storyteller: Comfortable turning data into slides for presentation with compelling ‘so what’s’ & narrative

• Process Builder: You manage projects; but also stand up & optimise the governance and processes that make them succeed.

• Thrive in the "Grey": You’re optimistic, adaptable and collaborative and stay focused on continuous improvement even when the path isn't perfectly clear.

What you’ll experience

• An leading Asia Pac retail business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

• 12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment.

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you.  

Everyone belongs at Woolworths Group 

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. 

Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.