Woolworths

• Permanent role
• Norwest office location, hybrid working environment
• Work as part of a collaborative technical operations team

We are Woolworths Group. 200,00+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Welcome to Group Enablement

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data and retail smarts, you’ll work behind the scenes, in the margins and across every corner of the business – to uplift our capability, amplify our collective impacts and revolutionise the customer experience. 

What you’ll do

This role is part of the IT Service Operations and Infrastructure Group and involves collaborating with business customers, IT departments, service providers, vendors, and strategic partners. It is responsible for providing technical support and operational oversight of Woolworths’ enterprise computing operations.

This is a key role in defining operational standards and ensuring adherence by support partners. You will leverage your expertise to oversee the availability, maintenance, and performance of systems within Woolworths’ large Multi-Cloud environment.

This role also requires active involvement in support, management, administration, automation, maintenance, and continuous improvement of Compute Operations and Configurations within Woolworths’ Multi-Cloud setup. By working closely with strategic partners, you will ensure best practices, drive automation, enhance stability, and manage support effectively.

Responsibilities will include but are not limited to:

• Provide Operational oversight of RedHat, SUSE and Oracle Linux and Windows Servers across various versions hosted in Cloud and On-premise locations. 
• Oversee key supporting services underpinning our Compute environment.
• Ensure stability and availability of strategic workloads, maintaining configurations aligned with baselines.
• Collaborate with Cloud engineering teams to develop and drive platform improvements, ensuring a seamless operational handover of new projects and initiatives.
• Hold ITIL service operations responsibility for Woolworths server environments including risk and issue, incident, problem, availability, capacity, performance and change management.
• Work closely with managed service partners to maintain the Compute Platform, including continual service improvement and lifecycle management of operating systems.
• Ensure adherence to IT service management disciplines and company methodologies.
• Maintain a culture of customer service and satisfaction, with responsiveness to customer needs and proactive attention to business and technical requirements.
• Manage escalation, both hierarchically and process related.
• Provide after-hours support as required.

What you’ll bring

As an experienced IT professional specializing in Linux and Windows operating environments across both Cloud and On-Premises, you will bring a combination of technical capabilities and communication skills to work effectively with a wide range of internal & external stakeholders.

Capabilities:

• Strong desire to automate, codify and continuously improve all aspects of the work environment.
• Experience in Infrastructure as Code (IaC) and Configuration as Code using tools such as Terraform, GitHub, Ansible, Azure DevOps. 
• Proven understanding of hosting platforms, including Azure, GCP, VMware and both Private & Public cloud.
• Deep knowledge of networking, identity, and security practices within the Linux and Windows operating systems.
• Knowledge in patching and configuration management tools.
• Knowledge in scripting languages and automation.
• Knowledge in Directory Services and LDAP.
• Effective communication skills, both verbal and written, with the ability to collaborate across teams and work autonomously.
• Strong analytical, statistical, and troubleshooting capabilities.
• Ability to manage multiple concurrent tasks while efficiently handling competing demands.

Experience:

• Strong experience in managing enterprise services at scale.
• Experience and firm grasp of enterprise best practices and architectural patterns that support these practices.
• Highly regarded professional certifications in Azure/Microsoft/RedHat/Terraform/Ansible.
• Experience in large scale enterprise environments
• IT Service Operations (e.g. ITIL v4) with a relevant degree, qualification or equivalent.
• 5+ years of relevant experience.
• Demonstrated ability in managing customer relationships and driving outcomes.
• A strong track record of operating in large enterprise hosting and cloud environments
• Previous experience working in a multi-sourced vendor environment.

What you’ll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• High impact role supporting our teams who enrich our communities. 
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.  

Everyone Belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.