Woolworths

We are Cartology

Cartology is one of Australia’s leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help brands grow. With Cartology, brands can drive real customer impact across the shopper journey. 

Cartology is truly pioneering the future of Retail Media, creating, shaping and leading this new industry that connects brands to customers in new and exciting ways.

Be nothing but yourself in a culture that is inclusive and innovative. Work as part of an ambitious, smart and passionate team and belong to something meaningful as part of the Woolworths Group. 

About the role

As the General Manager of Operations, you won't just be running a department; you will be architecting a transformation. You will take end-to-end responsibility for campaign execution the moment a contract is won—ensuring seamless delivery across in-store print, online, digital screens, radio, and more.

Leading a talented team of approximately 100 people, your mandate is not to grow headcount, but to exponentially grow capability and efficiency through technology.

Key Responsibilities:

• Drive Strategy & Transformation: Move the operations function away from analogue processes and design a scalable, future-proof media platform.
• End-to-End Campaign Execution: Oversee inventory availability, platform delivery, external printers, vendors, and the design of all in-store materials and hardware.
• Innovate with Tech & AI: Pioneer the use of automation and AI to scale content creation, execution, and delivery.
• Elevate Internal Partnerships: Digitise and modernise critical relationships with internal stakeholders, including Brand & Marketing, 360, and Primary Connect.
• Vendor & Supplier Management: Sophisticate our ecosystem of external partners to ensure we are driving maximum value and agility.

What will I need

This is a role for a builder, not a caretaker. You are a senior leader who thrives when handed a blank canvas and the backing of a major enterprise engine.

• A Proven Track Record of Transformation: You have actively built and scaled new capabilities, platforms, or operating models in a complex environment. You know how to take a business out of a standard 'run state' and into a high-growth phase
• Technological & AI Fluency: You have a passion for efficiency and know how to practically apply automation, AI, and modern tech stacks to drive revenue growth and team capability.
• Inspiring Leadership: Experience leading large teams (~100 people) through change, focused on upskilling, driving efficiency, and fostering an innovative culture.
• Commercial Acumen: The ability to partner effectively with senior executives and align operational capabilities directly with aggressive commercial targets.

We are open-minded about where you have honed your craft, but you likely come from one of the following environments:

• A sophisticated, large-scale media network (e.g., Nine, News Corp) or a leading retail media business.
• A major global publishing platform within the advertising industry.
• The hands-on, digital transformation arm of a top-tier consulting firm (e.g., Accenture) working with enterprise clients.
• A high-growth, technically advanced advertising agency environment.

What You’ll Experience

• We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing.

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.