Woolworths

• Provide support excellence, service availability and performance for all End User Computing devices over the Woolworths Group

• Office based role (Rosny Park Tasmania)

• Full time opportunity

Welcome to Group Enablement

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you’ll work behind the scenes, in the margins, and across every corner of the business – to uplift our capability, amplify our collective impacts, and revolutionise the customer experience. 

What you’ll do 

Reporting to the Senior EUC Technician, this role will see you provide support excellence, service availability, and performance of all Woolworths Group end-user computing devices. You will provide both in-person and remote technical support and solutions for user computing devices as well as collaborate closely with Product Owners to ensure the supportability of user devices and address any needs.

You will:

• Provide quality technical support services to all customers in a professional, responsive and effective manner for computing hardware, software applications, mobility devices and numerous other technology solutions

• Perform EUC capabilities at State Tech Centres (where applicable)

• Gain assistance from or assign/escalate incidents and problems to appropriate support groups to ensure timely resolution

• Investigate and triage user issues, irrespective of geography

• Use the ServiceNow application for interaction, problem and incident management during service restoration activities.

• Perform IT equipment patching and manage comms room access for structured cabling and patching.

• Provide onsite coordination and implementation with the installation of any new network infrastructure that is to be installed at Data Centre, office and warehouse sites, while ensuring that all changes are reflected in the Woolworths change management system.

• Provide initial analysis to problems with network infrastructure and ensure that these are referred onto Vendors or Support Teams in a timely manner.

• Implement and support Nationally developed IT policies , Standards and initiatives across all local IT systems and platforms

What you’ll bring

• Ability to cross collaborate with other essential partners both internally and external to the organisation

• Strong understanding of Google Chrome and other Google services

• Innovative thinking and analysis that influences a more productive environment for our customers

• Proven technical troubleshooting skills

• IT Service Operations (eg. ITIL) experience

• Proven experience in Desktop Computing and Service Desk operations.

• Operational or project delivery experience working with IT service providers and other stakeholders

• Relevant degree qualification or equivalent

What you'll experience

In addition to this exciting role, these are some of the benefits we offer:

• An attractive remuneration package including base + superannuation + bonus

• The opportunity to collaborate with some of the brightest and best minds in Australia across our brands

• An exciting career - as our business grows, so do  the opportunities for our people

We Are Woolworths Group 

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group