Woolworths

We Are Woolworths Group 

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. 

Welcome to Group Enablement

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you’ll work behind the scenes, in the margins, and across every corner of the business – to uplift our capability, amplify our collective impacts, and revolutionise the customer experience. 

What will I be doing?

We are seeking a highly motivated and customer-focused IT Technician to join our dynamic team in Melbourne, Victoria. In this role, you will play a crucial part in ensuring smooth IT operations by providing exceptional technical support to our employees across various locations. You will be responsible for troubleshooting hardware and software issues, managing IT infrastructure, and contributing to the ongoing improvement of our IT services.

• Provide timely and effective technical support to all employees, addressing issues related to desktop computing, software applications, mobile devices, and other technology solutions.
• Utilise ServiceNow for incident management, problem tracking, and service restoration activities.
• Manage patching of IT equipment and maintain accurate records for structured cabling.
• Assist with high-severity or long-running incidents, minimising business disruption.
• Coordinate and implement the installation of new network infrastructure at Support Offices, adhering to change management procedures.
• Provide first-line support for network infrastructure, escalating complex issues to vendors or specialised support teams.
• Collaborate with local business units on projects requiring IT expertise.
• Assist users with queries related to office applications (Word, Excel, PowerPoint, etc.). Demonstrate strong knowledge of Google Chrome and other Google services.
• Participate in an on-call rotation to provide out-of-hours support once every 3 weeks and cover is for a week.

What will I bring?

• Proven experience in a similar IT support role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal and customer service skills.
• Experience with ServiceNow or similar incident management systems.  
• Knowledge of network infrastructure and troubleshooting.
• Proficiency in Google Workspace application

What you’ll experience

Our Team Members are at the heart of everything we do, and we’re always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.