Woolworths

E2E Workforce Support - Proactive Services

• Grow your network with direct exposure to FM’s (Facility Managers) and senior leaders as you support a high-growth business unit.

• Support the expansion of Proactive Services, influence change and witness your impact across diverse sites.

• Permanent, hybrid role including weekly travel, based at Norwest

We are Woolworths Group 

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

Here at Woolies, we have a team called Proactive Services that ensures trolleys are available to use and that our stores are in pristine condition - this enables our Customers (and your colleagues) to experience an environment that is hygienically clean to work and shop in. As our E2E Workforce Support - Proactive Service, based in Sydney (Norwest), this brand-new role focuses on building operational capability by providing direct coaching and support to the Proactive Services operational teams to optimise labour productivity and achieve financial cost targets. You will embed workforce management principles and RT3 systems through hands-on leadership, ensuring site teams are self-sufficient in demand-led rostering and the execution of new change initiatives. The position requires a collaborative partner and involves regular travel to local sites with monthly interstate visits to drive behavioural change across the network.

• Work shoulder-to-shoulder with Operational leaders and site teams to coach them on end-to-end workforce management principles, root cause analysis of productivity, and cost management.

• Drive the health of the rostering program by ensuring worked rosters align with business expectations, meeting both customer needs and financial labour targets.

• Lead the embedding of RT3 and other change initiatives, utilising systems like me@woolies and UKG (Formally Kronos) to ensure sustainable process improvements.

• Analyse dashboards (Tableau/Google Suite) to provide actionable insights and "Customer First" prioritisation for site and area leadership.

• Conduct regular site visits and health reviews to identify optimisation opportunities and provide hands-on support in an evolving, agile business environment.

What you'll bring

• Strong operational understanding including cost control, productivity, and the 360FM/Woolworths store processes, as well as Enterprise Agreement (EA) requirements.

• Proven ability to engage with senior stakeholders and operational leaders at many levels, while balancing short-term business needs with long-term strategic goals.

• Advanced knowledge of workforce management and time-and-attendance systems, with the analytical skill to use dashboards for critical thinking and root-cause mitigation.

• Extensive experience coaching teams through behavioural change and operational routines, with a natural curiosity to challenge the status quo and drive innovation.

What you’ll experience

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• Access to Sonder.  Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.

• A progressive and competitive leave policy that gives you more space for what matters to you.  

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

• Opportunity to Salary Sacrifice, enabling team members to purchase selected eligible items or services from pre-tax salary.  Can be used for novated leases, superannuation contributions, Qantas Club membership, computing devices etc.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group