Woolworths

We are Woolworths Group | Ko Woolworths Tātou 

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand.  Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'.  That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.    

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace.  With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do | Hei mahi

DC Support Technician will provide operational excellence, service availability and performance for all devices in Distribution Centres for Woolworths New Zealand.

Provides face to face technical experience and resolution for user computing devices (Distribution Centres) 

Specifically, the role will see you:

• Provide level 2 technical Support to 3 Warehouses 
• Provides technical support for IT hardware, software, and mobility devices.
• Manages incidents and problems, escalating to appropriate support groups when necessary.
• Offers 2nd level IT support for warehouse facility applications and infrastructure.
• Responsible for change management related to the Distribution Warehouse Facility.
• Ensures computer room standards are maintained and supports unique end-user devices.
• Assists with delivery of upgrades, rollouts by providing teachnical input and technical vertification testing 
• Acts as a central point of contact for IT within the DC warehouse facility.

What you’ll bring | Hei koha

Ideally, you will bring a blend of strong technical troubleshooting skills across a wide scope, including computer rooms and distribution warehouse facilities applications, coupled with excellent customer-facing communication abilities. You will be adept at explaining complex IT information clearly and will leverage innovative thinking to foster a more productive environment for our customers. Your collaborative style will enable you to work effectively with various teams and external partners.

To be successful in this position, you will have: 

• Minimum 3+ years of experience in Desktop Computing and Service Desk Operations, face to face hands on experience fixing printers, devices etc
• Strong analytical skills for complex problem-solving.
• Flexible approach with a focus on delivery to deadlines and high standards.
• Experience in IT Service Operations (e.g., ITIL).
• Operational or project delivery experience with IT service providers and stakeholders.

What you’ll experience | Ngā Huanga

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• This is an onsite role (covering 3 warehouses with the main Warehouse being in Christchurch.
• High-impact role supporting our teams who enrich our communities. 
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.  
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group | No Woolworths tātou

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.