Woolworths

• Coach and Lead a committed team in a fast pace dynamic environment. 

• 12 month fixed-term contract (full-time hours)

• Norwest location

Welcome to Primary Connect+

Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team is an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Countdown NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity. 

Primary Connect+ is our transport and logistics business within the Woolworths Group. Our team works together to provide end-to-end supply chain solutions for more than 1,300 food and retail customers.

What you’ll do

In this role you will be instrumental in connecting our customers with the products they need and love. This role requires you to lead, coach, and influence your team to deliver professional service experiences for Primary Connect+ customers and business partners.

You will build a high-performing, customer-oriented team, driving best practice standards and leveraging technology to achieve positive outcomes.

• Lead, coach, and influence a team to deliver outstanding service for customers and business partners.

• Manage inbound queries, acting as an escalation point when needed.

• Drive process improvements to enhance the overall customer and stakeholder experience and achieve established targets.

• Build and nurture strong cross-functional relationships with customers and internal stakeholders (e.g. Operations and Distribution Centres) to achieve common goals.

What you’ll bring

We are looking for a highly motivated leader with a strong work ethic that leads by example. You are comfortable working in a fast-paced and evolving business environment where your commitment to service excellence and continuous improvement will be key to success.

• Demonstrated capability in managing competing priorities.

• A continuous process improvement mindset.

• A strong desire to foster the development and growth of team members.

• Communication, influencing, and negotiation skills to gain commitment and achieve the best outcomes for our customers and partners.

What you’ll experience

Everything we do is driven by a culture of care for our team, customers, and community. 

• We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.

• We’re a team-first organisation. We’ll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities. 

• We offer competitive remuneration and access to a number of employee benefits.

• We prioritise sustainability, striving to contribute to a greener, better future. Check out our most recent Sustainability Report to find out how we do it.

• A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.

Want to know what it’s like to have a career with us? Check out this short summary of the career of one of our excellent 2022 Team Member of the Year, Jesna.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group