Woolworths

To facilitate the achievement of strategy by:
 * Exceeding all customer expectations, and delivering a high level of customer service
 * Providing valuable customer feedback to businesses to assist with operational improvements
 * Answer all inbound calls delivered to soft phone
 * Take direction from Team Leader of a daily basis

Principal Responsibilities:
 * Receive and action inbound calls 
 * Action administrative tasks
 * Receive and assign or reply to customer emails
 * Ad-hoc tasks as requested by the Team Leader
 * Outbound calls to existing customers to resolve their equiry or update them on their order
 * Provide valuable customer feedback to Team Leader or Contact Centre Manager 
 * Alert Team Leaders to any impediments to campaign or operational deliverables
 * Exceed all customers expectations and deliver a high level of customer service to all customers
 * Actively participate in Team Meetings

 Skills required:
 * Exceptional customer service skiils
 * Attention to detail and process driven
 * Ability to identify and areas of improvement
 * Exceptional written and verbal communication skills