Woolworths

• Responsible for the end-to-end transition of new external partners into the Primary Connect+ ecosystem
• Hybrid role, 3 days in our Norwest Office
• Permanent Full Time position 

Welcome to Primary Connect+ 

Primary Connect+ is our retailer-agnostic, technology-driven commercial business within Primary Connect. Our team works together to provide end-to-end supply chain solutions for more than 1,300 food and retail customers.

What you’ll do

• Support the Customer Implementations Manager to deliver a frictionless customer transition into the supply chain network.
• Conduct "Operational Readiness" audits to ensure customers understand all onboarding requirements
• Drive the adoption and training of key digital platforms (MyPC, CargoNeo, Korber) to ensure customer proficiency in order and tracking tasks.
• Act as the bridge between the customer and internal teams, coordinating to establish "hypercare" and "first-time resolution" pathways.
• Govern the 30-day onboarding process, monitoring early-stage service and initiating strategic intervention when performance deviates.
• Collaborate with internal teams to streamline the transition from opportunity to execution, ensuring data integrity across all internal systems.

What you’ll bring

• 5+ years of Supply Chain Expertise in logistics, freight forwarding, or 3PL operations, with an understanding of the Australian retail landscape.
• Proven experience in a relationship-facing role, such as proven account management.
• Experience in project management or implementation roles with a successful track record in managing complex transitions
• Tech Savvy, with the ability to master and teach digital supply chain platforms (WMS, SAP, and bespoke portals like MyPC).
• Strong Influencing Skills to navigate the business and prioritize new customer success with internal Operations teams.
• Demonstrated Resilience and Empathy for calmly solving the initial hiccups that occur in supply chain transitions.
  
  

What you’ll experience

• Everything we do is driven by a culture of care for our team, customers, and community. 
• We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.
• We’re a team-first organisation. We’ll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities. 
• We offer competitive remuneration and access to a number of employee benefits.
• We prioritise sustainability, striving to contribute to a greener, better future. 
• A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.