Woolworths

• Full time permanent role
• Master next gen marketing tech, fuel growth through data & testing
• Hybrid role, working three days from our Surry Hills Precinct

Welcome to MILKRUN

MILKRUN is flipping the grocery game on its head with groceries and more delivered in minutes, powered by Woolworths. Our shelves are stocked with over 20,000 grocery items. Did we mention alcohol too? The best part? They're available for same day delivery and right now we are available in 2500+ selected suburbs across all major cities.

We call ourselves the 'MILKO's'! We are a small team with big ambitions and we love what we do. At MILKRUN we move FAST and we have a lot of fun whilst doing it. We value action over deliberation, data over instinct and collaboration over hierarchy.  

What you’ll do 

We’re looking for a CRM Coordinator who will be responsible for end-to-end CRM marketing campaign delivery across the Australian and New Zealand MILKRUN business. The role requires strong organisational and interpersonal skills to work in cross functional teams and campaign coordination. 

• Setup, test and schedule all direct marketing communications including email, SMS, push and in app message campaigns.
• Develop and coordinate campaign briefs, tasks, timelines and updates for campaigns.
• Maintain MILKRUN’s CRM platform, including customer data lists and preferences.
• Work with the marketing and commercial teams to develop campaigns to drive customer acquisition and retention through owned channels.
• Optimise and enhance marketing conversion via A/B testing, segmentation and personalisation.
• Provide support in reporting and monitoring automated CRM campaigns.
• Work closely with Live Ops to trouble-shoot CRM related customer enquiries.

What you’ll bring 

• Experience using marketing CRM platforms is highly desired.
• Ideally you'll have a Tertiary qualification in Marketing, or similar field.
• Organisational skills, with an agile approach: the ability to manage multiple campaigns simultaneously and keep to campaign timelines.
• Confident communicator, able to navigate multi-stakeholder environments.
• Experience using data for reporting, using key metrics such as conversion rates.
• Strong interpersonal skills, proactive, and strong attention to detail.
• Genuine curiosity and drive to be part of a fast paced, passionate & enthusiastic team.

What you’ll experience

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• High-impact role supporting our teams who enrich our communities. 
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.  

Everyone belongs at Woolworths Group 

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.