Woolworths

• Lead end to end eCom operations across CFC fulfillment, dispatch and collection

• Full time, permanent opportunity

• Working on site at Caringbah CFC

About the role

As the Operations Manager eCom you will oversee all eCom areas of the CFC Fulfilment, dispatch and collection, requiring a comprehensive understanding of eCom to deliver a great customer experience on time every time, whilst achieving eCom KPIs and delivering on Total Employee Cost (TEC). Additionally, this role will lead the CFC in the absence of the CFC Manager.

What you'll do

• Oversee AM and PM fulfilment operations to ensure optimal order accuracy, packing standards, and the freshest products.

• Manage AM and PM dispatch operations, ensuring safe loading, timely delivery, and adherence to food safety processes.

• Oversee curbside service for DTB customers/partners, ensuring a timely, safe, and excellent customer experience.

• Work with Homerun partners to address Voice of Team (VOT), Voice of Customer (VOC), and safety concerns.

• Lead and guide the site team to foster a culture of care and safety.

• Drive growth and improvement by partnering with the broader business and peers within CFCs.

• Coach and develop on-site talent, ensuring a strong future talent pipeline and supporting team members in achieving their career goals.

• To help bring to life a diverse and inclusive culture across all our sites, in a way that is meaningful to our team. By giving them a voice, to tell us what is important to them and how best we can celebrate the many cultures within our teams. 

What you'll bring

• Demonstrated experience in retail leadership and team management

• Proven ability to coach, develop, and engage team members

• Experience leading and implementing change initiatives

• Understanding of online order fulfilment processes and systems

• Knowledge of inventory management, production, and replenishment practices

• Strong written and verbal communication skills

• Proficient in time management, planning, organisation, and digital tools use

What you'll experience

Our Team Members are at the heart of everything we do and we’re always looking for ways to support your career journey and reward great work:

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work

• A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app

• An attractive remuneration package including base + superannuation + bonus

• The opportunity to collaborate with some of the brightest and best minds in Australia across our brands

• An exciting career - as our business grows, so do  the opportunities for our people

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

Discover more opportunities with Woolworths Group