Woolworths

• Permanent Opportunity
• Sydney location
• Provide exceptional service and support to key customers while driving sales opportunities.

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. 

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

In 2019, Woolworths Group established Australian Grocery Wholesalers (AGW) to act as a standalone domestic wholesale business supporting primarily our partnerships with Wholesale customers such as Ampol and Foodbank. As the business evolved, the scope was expanded to include remote indigenous communities, charity partners and in early 2021. The business is now focused on further growth opportunities within Remote Communities and Charity Partnerships

The Opportunity

We are seeking a customer-centric and highly detail-oriented Account Assistant to provide exceptional service to our customers. This role involves proactively managing customer accounts, ensuring we consistently deliver on our promises, and supporting the Key Account Manager to drive sales opportunities. Key responsibilities include managing customer master data, order management, claims administration, and importantly, the administration of promotional programs.

What you’ll do

• Customer Management: Handle the creation, maintenance, and discontinuation of product ranges for specific customer groups, including exclusive articles.
• SAP Master Data: Maintain and load critical product and pricing data into SAP.
• Customer Support: Manage the sales support email and phone line.
• Query and Order Resolution: Take full ownership of resolving all customer queries and ordering needs from start to finish.
• Sales Order Management: Oversee the sales order process, including checks, error resolution, and creating manual orders.
• Cross-Functional Support: Provide administrative support by arranging meetings, processing customer claims, and raising IT service tickets.

What you’ll bring

• Intermediate skills in MS Excel/Word and Google functions
• Experience using SAP
• Previous experience in an Administration Role or Customer Service / Buying environment with strong customer communication skills (written, verbal)
• Demonstrated ability to work to deadlines with tight time constraints

What you’ll experience

• Hybrid Flexibility: Blend in-office engagement with work-from-home opportunities for a balanced work week.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• 12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment

Everyone belongs at Woolworths Group 

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. 

Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.