Woolworths

• 12-month Fixed Term Contract opportunity onsite based at the Eight Mile Plains Office in Brisbane 

• Rotating on call roster for after hours support 

We Are Woolworths Group  

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.  

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. 

Welcome to Group Enablement 

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you’ll work behind the scenes, in the margins, and across every corner of the business – to uplift our capability, amplify our collective impacts, and revolutionise the customer experience. 

What you’ll do

We are seeking a Service-driven IT Support Professional to join our team as an End User Compute Technician. In this role, you will specialise in delivering exceptional onsite assistance and providing vital end user education. We are looking for a candidate who is adept at bridging the gap between complex technical problems and user friendly solutions across our desktop, mobile, and software environments. If you are a natural at providing support with patience, clarity, and urgency, and you are passionate about empowering teams  through reliable technology, we want to hear from you!

Key Responsibilities

• Providing technical support for desktop computing, software applications, mobile devices, and other technology solutions.

• Utilising ServiceNow for incident management, problem tracking, and service restoration.

• Managing IT equipment patching and maintaining accurate records for structured cabling.

• Coordinating and implementing the installation IT equipment in the Comms Room.

• Providing first-line support for network infrastructure and escalating complex issues.

• Assisting users with office applications (Word, Excel, PowerPoint, etc.) and demonstrating strong knowledge of Google services such as gmail, google docs.

• Participating in an on-call rotation for out-of-hours support.

• Demonstrating knowledge of Azure Intune

What You’ll bring 

• You bring a solid track record in IT support and know the ins and outs of a similar fast-paced environment.

• You have exceptional communication skills and can translate "tech-speak" into plain English with empathy and patience.

• You have sharp analytical abilities and love digging into the root cause of complex problems rather than just applying a quick fix.

• You are comfortable navigating incident management systems (like ServiceNow) to track, prioritise, and resolve tickets efficiently.

• A strong foundation in network infrastructure and troubleshooting,you know what keeps us connected.

• You are a pro with Google Workspace applications and know how to help others get the most out of the suite.

What you’ll experience

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.

• High-impact role supporting our teams who enrich our communities. 

• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

• A progressive and competitive leave policy that gives you more space for what matters to you.  

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group 

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply. Please let us know in your application if we can support you with any adjustments in the hiring process.