Woolworths

Product Manager - Personalisation Decision Engine (9-month fixed-term)

• Showcase your subject matter expertise and enable enabling “Member First” personalisation

• Surry Hills (Sydney) based with 2 days WFH

• Fixed-term opportunity

We are Woolworths Group

We are Woolworths Group 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

In the role of Product Manager - Personalisation Decision Engine (9-month fixed-term), you will be responsible for the evolution of our personalisation, powering highly tailored, below-the-line communications at scale.

This role is central to enabling “Member First” personalisation: intelligent decisioning of what offer, content, or communication customers to receive, based on data, business strategy, commercial evaluation and evolving customer behaviours.

You’ll partner with subject matter experts across engineering, data and delivery to evolve and expand personalisation engines across Woolworths Group to enable more effective, efficient, and impactful personalised marketing experiences for our members and customers, ensuring our solutions are trusted, connected and commercially valuable. 

Key focus areas:

• Collaborative End-to-end Design & Delivery: Partner closely with experts in engineering, data, channel delivery to validate, design and deliver engine initiatives.

• Change Leadership: Support driving change through strong stakeholder engagement and clear communication.

• Connected Ecosystem Thinking: Ensure delivered initiatives are fit-for-purpose, connected and integrated with the broader offers and communications ecosystem.

• Operational Excellence: Build for automation, scale, low-touch operations and autonomous learning by designing engines capability and processes that are streamlined and robust. Establishing clear operational processes, observability standards, runbooks, version control of engine components that allow the platform to operate with consistency and confidence.

What you’ll bring

• Proven experience in product management, ideally in the domain of Data Science, Data-Driven Personalisation or Marketing Digital Products.

• A demonstrable track record of successfully building platform components and running operational activities, with significant business results.

• Deep understanding of Agile methodologies and experience working in an Agile environment.

• Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and inspire at all levels of an organisation.

• Strong analytical and problem-solving skills, along with prioritisation and commercial acumen.

What you'll experience

• A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams.

• High-impact role supporting our teams who enrich our communities. 

• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network.

• A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.

• A progressive and competitive leave policy that gives you more space for what matters to you.

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

See how we’re creating better experiences together, for a better tomorrow

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