Woolworths

Experience Management & Operations Coordinator

• Hybrid role, 3 days per week in our Surry Hills Office
• A very hands-on role with website configuration responsibility
• An opportunity to work with Australia's brightest minds

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do 

• Manage the configuration and optimisation of Delivery Windows, ensuring operational accuracy and improved customer fulfilment outcomes.

• Oversee the end-to-end setup of new online stores for customers, from configuration to activation, ensuring a smooth launch process.

• Manage and optimise content within the CMS for online stores, ensuring accurate product restrictions and seamless digital experiences.

• Contribute to the solution design of all projects to ensure suitability for the operational environment and optimum customer experience.

• Execute manual user acceptance testing (UAT), raising defects and risks early to maintain product quality.

• Develop and implement test, verification, and deployment plans to ensure changes enhance user experience without disruption.

• Assist in the deployment of new functionality into production, ensuring smooth rollouts.

• Document end-to-end functionality and provide training to business stakeholders.

• Investigate and resolve website issues, escalating where necessary to minimise customer Impact.

• Complete website configuration updates and changes as required, with minimal assistance.

What you’ll bring

• Experience in manual User Acceptance Testing (UAT)

• Experience writing documentation including user manuals

• Experience working in online retail environment

• Experience working within an agile framework

• Experience working with a Content Management System (CMS)

• Experience working on digital platforms or projects

• Experience working with web and app development teams

• Experience with SQL queries and data sets

• Tertiary qualifications and / or relevant industry certifications

What you’ll experience

Everything we do is driven by a culture of care for our team, customers, and community. 

• We create a thriving team experience through a culture of belonging that champions safety and wellbeing for our people and partners.

• We’re a team-first organisation. We’ll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities. 

• We offer competitive remuneration and access to a number of employee benefits.

• Office based roles A commitment to flexibility through a hybrid working model which combines time spent at a support office or hub and time working from home, supporting both in-person connection and balancing the flexibility that remote working provides for our teams

• We prioritise sustainability, striving to contribute to a greener, better future. Check out our most recent Sustainability Report to find out how we do it.

• A range of programs to help you prioritise and manage your wellbeing, including a competitive leave policy and 24/7 access to the Sonder app.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

Platinum Tier Employer - Australian Workplace Equality Index for LGBTQ+ inclusion

Employer of Choice for Gender Equality - Workplace Gender Equality Agency.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes