Woolworths

• Opportunity to work on the latest technology and methodology
• Sydney (Norwest) based role with a hybrid working model
• Join a customer-obsessed technology business at the heart of Australia’s largest retailer

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Welcome to Group Enablement

Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you’ll work behind the scenes, in the margins, and across every corner of the business – to uplift our capability, amplify our collective impacts, and revolutionise the customer experience. 

What you’ll do

Solution Architecture Delivery

• Develop, maintain, and communicate the high-level strategy and technical vision for optimising the ServiceNow platform, ensuring it is scalable, aligned with best practices, and capable of meeting evolving business needs.
• Formulate strategies for improving system performance, integrating new features, reducing technical debt, and ensuring platform scalability.
• Establish and maintain best practices in ServiceNow architecture development, ensuring governance processes drive solution quality and align with organisational standards.
• Contribute to the creation and enforcement of ServiceNow design principles, standards, and guidelines. Ensure alignment with both IT and business strategies while optimising platform performance and reducing technical debt.
• Lead the design and development of ServiceNow solutions with a focus on ITSM, ITOM, and Security Operations, ensuring they meet business requirements, organisational standards, and IT strategy. Emphasise leveraging out-of-the-box capabilities and supporting the accuracy of the Configuration Management Database (CMDB).
• Design and manage integrations between ServiceNow and other platforms or third-party ServiceNow instances.

Technical Leadership

• Engage in hands-on ServiceNow development, including scripting, configuration, integration, and customisation, to ensure solution feasibility, quality, and performance.
• Provide technical guidance and mentorship to development teams, helping them design, implement, and troubleshoot ServiceNow solutions that adhere to best practices, organisational standards, and the overall technical strategy.
• Investigate and recommend opportunities for platform optimisation and innovation, ensuring the organisation remains at the forefront of industry trends and enhances platform efficiency and effectiveness.

Stakeholder & Vendor Engagement

• Cultivate strong relationships with key stakeholders, including Heads of Business Units, ServiceNow vendors and delivery partners to ensure alignment on architecture direction and platform priorities.
• Work closely with developers, product and process owners, assisting in the formulation of platform strategy, platform investments, and ServiceNow roadmap decisions.

What you’ll bring

• 5+ years experience working within the IT Industry/retail services or in technology consulting across multiple modules in ServiceNow
• Strong leadership skills & communications skills with the ability to relate to, negotiate with, and influence senior stakeholders.
• Highly motivated and able to manage competing priorities.
• Desire for learning and continuous improvement. Ability to stay up-to-date with the ServiceNow platform and leverage new capabilities to support business needs
• ServiceNow Certified implementation specialist, ServiceNow certified Technical architect , ITIL Foundations V4, TOGAF certifications are desirable

What you’ll experience

Our Team Members are at the heart of everything we do, and we’re always looking

for ways to support your career journey and reward great work:

• A flexible hybrid working environment 
• Team discounts across our range of Woolworths Group brands you know andlove and a robust rewards program that celebrates and incentivises purpose-driven work.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app.
• A progressive and competitive leave policy that gives you more space for what matters to you.